Frustrations (re: Netflix)
Of course, I still like their service. Well, I particularly like the idealized, advertised version of their service, but I'm willing to make due with what I get. And they have an amazing selection of DVDs to choose from. And as near as I can tell, the competition is no better.
If you were to enter 'netflix throttling' into your favourite flavour of search engine, you can read quite a bit on what the phenomenon is, and how much other people are complaining about it. Personally, I could give a rats ass how long it actually takes for a DVD to reach me, I just want to have something to watch besides crappy network TV each evening (or morning, in this case) but because of this sneaky underhanded crap, I find myself waiting rather than watching...
Let me 'splain. No, there is too much; let me sum up:
To save on postage costs Netflix intentionally introduces delays in their disc processing. Since they charge a set monthly fee, if they send you fewer movies they preserve a higher profit margin.
They tend to do this to their most enthusiastic customers (the ones who return things right away in hopes of getting more movies each month) and in general seem to do it to anyone who has been a customer more than 3 months. (some have used the term bait-and-switch to describe this practice-- I won't, but I see how it could be applied)
There are are a few things Netflix could do to fix this (but of course they do nothing except throttle us back and cash our checks)
(5 suggestions for netflix behind the break)
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Of course, some free advice for other Netflix subscribers would be good too:
1. Cancel. Take your ball and go home.
Pros: Keep your money
Cons: Nothing to watch
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If that won't work for you, then learn to play the mailing game, too.
- drop discs off at the post office, rather than the mailbox on the corner, or putting the flag up on your mailbox at the end of the drive. Typically, this will shave a day off the transit time
- always ship back to your local DC. They'll still sit on your discs for three days before acknowledging that they're back, but at least they don't have to fly to sunny, tropical locations first. Take that 6 day delay out of the calculations.
- along with that: I always ship back two discs in each envelope. I don't do this because it saves shipping costs (though it might-- you're welcome, Netflix, you ungrateful bastards) but so that I have spare envelopes addressed to my local distribution center. (I'm tempted to print up some mailing labels so I could just slap a sticker on, but I don't have to, so I haven't bothered)
Also:
- open the Netflix envelopes right away, and inspect the DVD. Some discs are scratched, some cracked-- and in the past I've only found out a disc is unplayable after it sat on the coffee table for three days. Murphy's Law being what it is, I'll find out on a Saturday, and not only am I out 3 days, it'll be 4 more to get it back to Netflix etc. etc. and in the meantime I'm watching nothing. So I check.
- upgrade the equipment. Many, many Netflix discs are scratched, and not all cheap Wal-mart DVD players can cope. (My laptop does a decent job playing even the worst discs, so it's just as well that I enjoy watching DVDs on my laptop.
) -- You can also buy some stuff that claims to 'fix' scratched discs, but I've often found that a simple cleaning will do the trick. I'll use rubbing alcohol in a spray bottle, and then wipe the disc on a clean t-shirt, typically the one I happen to be wearing at the time.
The only other trick I use is to watch TV series out of sequential order: You want to send me disc 3 before I've seen disc 2? No biggie. I'll watch it.
--but this is the sort of thing that drives other subscribers nuts.
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It's not perfect. And honestly, I can't see why Netflix wants to screw over their customer base. But given the options out there, I guess I'll stick with Netflix. For now.
Oh, and RentAnime.
and maybe some others. At some point.
It's a big internet, something better is always going to come along.
Posted by enchiridion at 10:26 AM in Field Reports | 3 opinions
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sorry, inside math joke. hazard of going to a tech school for 7+ years.) At some point there was a venue change to the me-shaped indentation in my bed, which kind of reminds me that it must be past time for me to get a new mattress.